Deliveries and Returns
At ACES Couture, we appreciate the importance of speedy and cost-effective delivery. All our deliveries are tracked and signed for to ensure our products arrive safely and on time for you.
Delivery Times and Charges
For our UK customers, order before 17:00 (Mon-Fri) to a mainland address and your order will be delivered the next working day. Orders placed after 17:00 (Mon-Fri) are processed the following working day. We provide FREE next day delivery for UK orders over £60.
For all our European and International customers, we offer Royal Mail Tracked + Signed or DHL Express shipping options. We provide FREE Royal Mail Tracked + Signed delivery for European orders over £100 and International orders over £150.
Delivery charges and transit times are listed below. Whilst we endeavour to deliver your parcel within the below transit time guidelines, occasionally a parcel may be subject to delay due to circumstances out of control such as customs checks. European and International parcels may also be subject to local duties and taxes, please check with your local customs office before placing an order.
UK & IRELAND
- DPD – £5.00 (next working day)*
- DPD Saturday – £9.95
- DPD Offshore UK and Ireland – £8.50 (1-2 working days)
*Postcodes in the Scottish Highlands and Northern Ireland can take up to 2 working days to deliver.
- Royal Mail Tracked + Signed – £10.00 (3-5 working days)
- DHL Express – £25.00 (2-3 working days)
- Royal Mail Tracked + Signed – £15.00 (7-10 working days)
- DHL Express – £35.00 (3-4 working days)
Receipt and Signature
All deliveries must be received in person at the delivery address and signed for. If the delivery attempt is unsuccessful, our delivery service providers will attempt re-delivery or leave a card at the address with instructions on how you may collect your product. These instructions include a time limit for collection.
If you experience any problems with a delivery, please contact us by email: email@example.com
Exchanges and Returns
We understand that from time to time you may wish to exchange or return a product. This 14 day returns policy applies to all our customers.
You are entitled to return a product and receive an exchange or refund, when we receive the returned product within 14 days following the date of delivery of the product, the returned product is unused, in its original packaging, with any labels still attached, and otherwise in a condition enabling us to sell the product as new. The following products may not be returned under this policy: Goods that have been used, worn, washed, modified or damaged in any way. Please note sale items are non-refundable and may only be exchanged for another size or item.
To exchange or return an item, please send your product back to the below address along with a copy of our order confirmation or delivery note. Please use a signed for delivery service only.
Aces Couture Ltd. C/O Slick Stitch Embroidery Co Ltd., Old Heath Road, Wolverhampton, WV1 2BF, United Kingdom.
We will give you a refund for the full price of any product properly returned by you in accordance with the returns policy. We will refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any event, payment within 14 days following the day we received the returned product.